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Fujitsu Limited Fujitsu Strengthens Systems Support andOperational Services

Fujitsu Strengthens Systems Support andOperational Services

Organizational Realignment Aims to Enhance Full Lifecycle Support for Customers'IT Systems

Tokyo, May 17, 2004 - Fujitsu Limited today announced that it isreorganizing and strengthening its systems support and operationalservices businesses in Japan. The move aims to provide enhancedlevels of support to meet the increasingly sophisticated IT needs ofits customers and to further leverage operational services - and areain which high growth is expected - to expand Fujitsu's business. Aspart of this initiative, the boards of directors ofFujitsu Limited and Fujitsu Support and Service Inc. (Fsas) -currently a majority-owned publicly listed company - have signed anagreement for an exchange of shares whereby Fsas will become a whollyowned Fujitsu subsidiary. The realignment will enable the Fujitsugroup to provide customers in Japan with seamless, one-stop deliveryof services covering the full spectrum of the IT system lifecycle. It will also enhance Fujitsu's ability to proactivelyanticipate and continuously propose appropriate solutions to meetcustomer needs, further strengthening its commitment to providing ITsolutions from a customer-centric perspective.

Outline of the Initiative

Strengthening of System Support Organization

1) Speed Service Delivery through Resource Consolidation andIntegration

Fujitsu Limited units involved in support technology development,field support engineer training, call centers and backup support willbe shifted to Fsas, thereby consolidating support functions at thesubsidiary. This will enable integration and optimal positioning ofboth companies' resources and functions,integrating all steps in the support process - from the first callall the way to resolution by the field support engineers - tofacilitate speedier service delivery.

2) Improve Customer Responsiveness by Repositioning FieldSupport Offices and Staff

Fujitsu will optimize the positioning of its nationwide network offield support offices and staff, centering on Fsas. At the sametime, greater sharing of information on technical matters as well ason business discussions will help to improve the level of servicequality and customer responsiveness.

3) Strengthen Support through Collaboration with LeadingPartners

Fujitsu will review its support organization in each region andoptimize its alignment in conjunction with local partners who havestrong technical support capabilities. In so doing, Fujitsu aims tostrengthen its technical support and backup capabilities, and therebyput in place a highly responsive customer support organization.

4) Contribute to Speedier Product Improvements and FunctionalEnhancements of Future Products

Through closer interaction with customers, support staff will be ableto provide timely, valuable feedback for improving product andsupport service quality, as well as for realizing functionalenhancements of future products.

Leveraging Operational Services for Business Expansion

By bringing together Fujitsu's long experience, technologicalcapabilities and expertise in systems integration and IT outsourcing,Fsas' nationwide network of field support offices and system supportand construction capabilities, and the various IT services andinfrastructure strengths of other Fujitsu groupcompanies, the group plans to offer an expanded range ofsophisticated operational services. The following types of servicesare among those initially planned:

l On-site Systems Operation Support at Customer Locations

Fujitsu will provide operational management support for servers,storage systems, and networking equipment installed at customerlocations, either via its remote systems management centers ordirectly on-site at the customer's premises. This will significantlyreduce the operational burden for customerswith systems that need to be up and running 24-7.

l Contract Services for Systems Deployment and Migration

Fujitsu will strengthen its on-site services organization to handlethe growing demand for systems integration and migration servicesaccompanying changes in customers' system architectures and usagepatterns. Specifically, for customers switching to new systems,Fujitsu will serve as a one-stop source of integrated services,including consulting, design, migration and deployment.

Based on a customer-centric perspective and a commitment tocultivating long-term customer relationships built on trust, Fujitsuis aggressively promoting its solutions business covering the full ITsystem lifecycle. As part of this effort, Fsas will becomeFujitsu's core entity for the provision of systems support andoperational services, and through close ties with theentire Fujitsu Group play an important role in contributing tooverall business growth.

Through these and other measures, Fujitsu aims to create a fieldsupport organization that works even more closely with its customers,and thereby bring Fujitsu's full range of capabilities to bear inhelping customers to grow their businesses and improvecompetitiveness.

About Fujitsu

Fujitsu is a leading provider of customer-focused IT andcommunications solutions for the global marketplace. Pace-settingtechnologies, highly reliable computing and communications platforms,and a worldwide corps of systems and services experts uniquelyposition Fujitsu to deliver comprehensive solutionsthat open up infinite possibilities for its customers' success.Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reportedconsolidated revenues of 4.7 trillion yen (US$45 billion) for thefiscal year ended March 31, 2004.For more information, please see:

This information is provided by RNS The company news service from the London Stock Exchange

Further inquiry note:Press Contacts

Fujitsu Limited

Public & Investor Relations

Tel: +81 (0)3-6252-2175

InquiriesTel: +81(0) 3-6252-2176FAX: +81(0) 3-6252-2783Email:

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WKN: 0354912ISIN: JP3818000006Marktsegment: , official dealing Frankfurter Wertpapierbörse, SWXSwiss Exchange, London Stock Exchange

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