When Germans and American collaborate, there will be conflict. This is normal. However, their respective approaches to conflict resolution differ. These differences, if not understood and properly balanced, can hinder just and lasting conflict resolution. And unresolved conflict threatens collaboration and success.
Germans view conflicts as fundamentally negative and discomforting. Escalating conflict should be an option of last resort. And since effective leadership is expected to anticipate and prevent conflicts within their organization, those conflicts which have been escalated — which have “become public” — are signs of leadership failure.
Americans view conflicts of interest as a fact of life. Escalation is often considered necessary, because the individual has a fundamental right to seek resolution, to “have his day in court.” A third party — almost without exception the next management level — is called upon to adjudicate. In fact, effective leadership is defined, among other things, b